Error message when syncing eWallet for Windows with iPhone or iPad

If you experience a sync error message that includes “Unable to delete file” or “Unable to move file from” when attempting to sync with an iOS device, this sync error ends with “SYNC RESULT: FAILURE - eWallet was unable to sync any wallets”.

This error can occur on any Windows PC computers that have recently been updated to Windows 8 or Windows 8.1, or Windows 7 PCs that update to IE 11.  The specific message most likely indicates that you are using an older version of eWallet on your Windows PC Desktop.

To fix this sync error make sure you have taken the following steps:

1. UPDATE your Windows PC to the latest version of eWallet.  You can check the current version number HERE.
2. Update your iPhone or iPad to the latest version of eWallet.  You can do so through the App Store app on your device.

As always, please contact us if you continue to experience any more problems with your synchronization. Be sure to include the full and exact text of the error!