FAQ: Why doesn't my desktop eWallet password work on my Windows Mobile device?

In order to synchronize, your wallet on your PC and your PDA must have the same password. Passwords are case-sensitive.

If you are syncing with your PDA and are not receiving sync error messages:

• You are not opening the wallet that contains your data. To check, go to Menu -> Open Wallet (or just tap OK until you see the Wallets list). Wallets that sync with your desktop will have green synchronization arrows around their icons. Wallets that don’t sync will have either a ’two credit cards’ icon, or an icon with a little black storage card graphic at the bottom.
• You are entering the password in the wrong text entry mode. Windows Mobile Smartphone and WM6 Standard devices - and any Windows Mobile device with a hardware QWERTY keyboard - have an “ALT” or “FN” button to switch between entering letters, and entering numbers or punctuation. Make sure that you are in the correct text entry mode. If your device does not have a touch screen, you will see the input mode in the upper right, displayed like “XT9”, “ABC”, “123”, “ALT”, etc. If your device has a touch screen, FN or ALT mode is usually indicated with a dot that will appear next to the “software keyboard” icon at the bottom of the screen.

If you are syncing with your PDA, and do receive errors in the synchronization log that the passwords do not match between your desktop wallet and your PDA wallet:

• Make sure you have set the password to your wallet file on your PDA to the same password you use on the desktop. If the wallet on your PDA has a different password - or is set to  have no password at all - you won’t be able to sync.
• Make sure you have set the password on your PDA using the proper text entry mode. Windows Mobile Smartphone and WM6 Standard devices - and any Windows Mobile device with a hardware QWERTY keyboard - have an “ALT” or “FN” button to switch between entering letters, and entering numbers or punctuation. Make sure that you are in the correct text entry mode. If your device does not have a touch screen, you will see the input mode in the upper right, displayed like “XT9”, “ABC”, “123”, “ALT”, etc. If your device has a touch screen, FN or ALT mode is usually indicated with a dot that will appear next to the “software keyboard” icon at the bottom of the screen.