This article includes questions and answers on the Emergency Password Reset Key feature, the Emergency Password Reset Key Card that goes in your eWallet® digital wallet, and a written/printed version of that card to be stored in a safe physical location.

If you have been using an established wallet file on eWallet for Android or eWallet for iPhone & iPad but suddenly find that your wallet appears empty, you may have accidentally created a new and empty wallet file.

The sample wallet shows up in your list of wallets, and is actually treated a bit differently than a regular wallet in that you can look at all the cards and categories, but you can’t change anything.

Our macOS and Windows versions of eWallet both allow for printing out your eWallet information. If you are currently only using a mobile version of eWallet (e.g., Android or iPhone & iPad), you will first want to sync your data into one of these Desktop versions of eWallet.

Unfortunately, the iPhone & iPad version of eWallet does not yet support customized templates. However, if you are using eWallet for Windows, any of the cards that you create on the Windows version using your specific template will synchronize into your Apple mobile devices with all of the customized field names and types that you have set.

The specific method for deleting a card in eWallet varies depending on the platform you are using. To delete a card in the iOS (iPhone, iPod, iPad) version of eWallet: Open your wallet file. Navigate to the category that contains the card you’d like to delete.

Our eWallet software was designed to help people organize, store and encrypt their personal data. eWallet uses cards and categories to organize your particular pieces of information. A category is like a folder you can sort your information cards into; each card itself will help you save one particular piece of personal information.

For version 8.0 and higher, you can get the version number by pressing the information icon in the far right corder of the ribbon bar: For version 7.3 through 7.6, you can get the version number by pressing the information icon in the far right corner of the ribbon bar:

You can combine multiple wallets together using eWallet’s desktop SyncPro feature, available on both Windows and macOS. First, set up your wallet names and temporary folders Move your first wallet file (.WLT) to the Documents folder Move the second wallet file to a different folder (third wallet to a third folder, etc.

eWallet 7 for Mac looks for Linked background images in a different location than the eWallet Mac Preview. The old location was: /Users/<your username>/Documents/eWallet/Graphics and Sounds/ The new location is: /Users/<your username>/Library/Application Support/Ilium Software/eWallet/Images If you move your linked images into that folder, eWallet will see them and display them on your cards.

You can find step-by-step tutorials for many common eWallet functions on the eWallet Tutorials page.

eWallet’s free 30-day trial installation software will install the application into your Mac’s global Applications folder - that’s the Applications folder that your Finder window has a shortcut to, and which you will see at the top level when you open your Mac’s hard drive in the Finder.

eWallet’s components are digitally signed. When you launch eWallet, Windows contacts Usertrust in order to verify the digital signatures we’ve signed eWallet with, to make sure their certificates haven’t been revoked and that they are otherwise valid.

eWallet for macOS uses the same wallet (.wlt) file type that the Android, iPhone & iPad, and Windows versions of eWallet use to encrypt and store your data. However, the macOS version of eWallet can only open version 6.

To generate a password in eWallet® for iPhone & iPad: Open a card and press the pencil icon to edit the card For fields already marked as Hidden, press the key icon as a shortcut to getting to PassBuilder — for other fields, you can tap and hold on the field’s label and then select Password Builder (may not be available for certain field types) In PassBuilder, change the options as you would like and then press Generate Press Insert to insert your newly created password into your card Press Save to save any changes to your card

eWallet for iPhone & iPad allows you to delete a wallet file without entering that wallet file’s password. There are two reasons why we do not prompt for the wallet password: Requiring a password may make it impossible for you to delete a wallet file if you forget its password.

Yes. eWallet on the iPhone and iPod touch lets you create nested categories. You can create categories within categories. This makes it easy to organize your cards just the way you want them. To nest your categories simply Move a card or category into the category you want them in, or create a new category in the category you want them in.

It can be if you use Apple’s directions to backup your device. The backing up your device via iCloud option is particularly useful as it is automatic. We strongly suggest that you synchronize eWallet to the Windows or macOS version via Wi-Fi or the cloud to keep a separate copy of your wallet file on your computer.

eWallet’s import wizard attempts to map fields in whatever program you were using, to fields in eWallet cards. If a field exists in the program you are importing from, but doesn’t exist in an eWallet card.

Nothing! Installing the eWallet program on top of itself or upgrading to a new version will not overwrite or delete your existing data data. eWallet will not delete your wallet file, even when installing an upgrade.

To make a backup of your eWallet data: * On an iPad: o Use the Backup button in the list of wallets to send the wallet as an encrypted email attachment * On iPhone/iPod/iPad:

eWallet’s export format is designed to provide you with a flat list of all of the cards from your wallet file. The data isn’t formatted in any way, although it is easily readable by a human.

To make a new nested category: On a Windows PC, click a category name with the mouse button you don’t usually use (most commonly the right mouse button), and pick New Subcategory from the menu.

To move a card or category, you can either drag the card or category to move it, or cut and paste it where you want it moved to.

An eWallet category’s type controls the default type of new cards created in that category. On a Windows desktop or notebook PC, categories have 3 attributes: name, icon, and default card type. You can have any kind of card in any kind of category; the default is just what’s pre-selected for you when you make a new card.

You can have as many levels of nested categories as you want, though we recommend no more than 3. If you have too many, you may not be able to see all of them on your device’s screen when they are expanded.

You can convert your data from another data management system to use in eWallet. For more information about how the eWallet import works, see How do I import data from other programs into eWallet?. eWallet does not support true generic import, but you may be able to format your text data so eWallet can try to import it.

** The eWallet Import Wizard is available only in the Windows edition of eWallet. ** The Import Wizard in eWallet for Windows will help you import information into eWallet that’s currently in a different electronic wallet product’s format.

eWallet 4.1 and higher supports silent installs. The command-line options are /SILENT and /VERYSILENT. /SILENT will run the installation with a displayed progress window, and /VERYSILENT will run the installation without any graphical feedback. Please contact us if you need more information on silent installations.