Our Support Team has prepared answers to a large collection of the most common questions we receive about our products. The articles in the Knowledge base (KB) are ordered by product (e.g., eWallet, ListPro) and then by category (How To, Frequently Asked Questions, etc.

Testimonials Kind words from our users… As usual your customer care is top notch, last time I got in touch with you was when I left Blackberry for Android… time flies, Lol. Thank you again for the great software and for your reliable assistance and help, I’ll keep recommending your app to anyone in need of a password manager.

If you’re running Windows 10 or Windows 11 on your PC, you might get one of these “the app you’re trying to install isn’t a Microsoft-verified app” messages: — or — What does this mean? It simply means the app came from somewhere other than the Microsoft Store.

Looking to give a license to eWallet® or ListPro® as a gift to someone? No problem – we’ve outlined how to do that on the different platforms below. Android You can send gifts of Google Play credit through the Google Play Store app for eWallet:

You will automatically get an unlock code with the purchase of our Windows products directly from our website. Products sold by Amazon, Apple, Google and Microsoft in their respective app stores do not require unlock codes.

We have authorized resellers of our software online, including: Apple’s App Store (iPhone & iPad) Apple’s Mac App Store (macOS) Google’s Play Store (Android) Amazon’s Appstore (Android / BlackBerry 10) Microsoft Store (Windows Store) If you’re not sure if someone is an authorized reseller, please ask us; we’re happy to answer.

This license agreement applies to software purchased by individuals. The following terms and conditions apply to using this software. Unless you have a different license agreement signed by Ilium Software, your use of this software indicates your acceptance of the terms and conditions of this License Agreement and Disclaimer of Warranty.

We do our best to answer questions by the next business day (i.e., Monday through Friday) at the latest and typically respond the same day. If you don’t hear from us within that time, it’s possible that we replied but the email never came through to you.

Many email programs will block email that fits the criteria that they define as Spam or Junk email. While this can sometimes be helpful, mail that you might be expecting from Ilium Software could get accidentally blocked by your email program’s spam filters.

If, for some reason, you need to install an older version of the software over a newer version, you must uninstall the newer version first (choose to keep your data). If you are installing a newer version, or the same version, just install over your existing software.

By downloading or purchasing any Ilium Software product from our U.S. based servers, you are certifying that you are not a national of Cuba, Iran, Iraq, Libya, North Korea, Sudan, Syria, or any country to which the United States embargoes goods, and that you are not a person on the Table of Denial Orders, the Entity List, or the List of Specially Designated Nationals.

We want you to be happy with the software you buy from Ilium Software. Whenever possible, we make trial and demo versions of our software available, so you can decide whether you want a product before you purchase it.

Please see our main privacy page.

We do have bulk discounts available. When you contact us for a quote, please include the following information: Company Name (if any): Your name: Email Address: Phone Number: Software Title (eWallet, ListPro, etc.): Make and model of mobile device(s):

All of Ilium Software’s 30 day trial versions are completely functional, but will stop running 30 days after their installation. You will not lose any information you’ve entered in your trial, either by installing the unlocked versions of our software, or by unlocking the trials.

The file extensions for Ilium Software product data files are as follows: eWallet: .wlt, .swlt, .cwlt ListPro: .clf, .cclf KeepTrack: .atf NewsBreak: .opml Inscribe: .clo

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